Refund Policy

Return & Refund Policy

Thank you for shopping at Emma JH. We want you to be completely satisfied with your purchase. Because our product categories require different production and delivery processes, our refund policies vary by item type. Please read the following guidelines carefully.

1. Order Cancellations (The 3-Day Rule)

  • Handmade Finished Bags: Every bag is 100% hand-crocheted to order. You may cancel your order for a full refund within 3 days (72 hours) of your purchase. After 3 days, yarn is cut and production begins. Once production starts, we strictly do not accept cancellations or issue refunds.
  • DIY Kits: Physical kits can be canceled for a full refund anytime before they are dispatched and handed over to the courier.

2. Return Eligibility by Category

  • Finished Handmade Bags: Due to the time-intensive, made-to-order nature of these items, all sales are final after the 3-day cancellation window. We do not accept returns or exchanges for finished bags unless they arrive severely damaged in transit (see section 4).
  • DIY Crochet Kits: If you change your mind, unopened and completely unused DIY kits in their original condition can be returned within 14 days of delivery. Please note that the buyer is responsible for all return shipping costs. Original shipping fees are non-refundable.
  • Digital Crochet Patterns: Due to the digital nature and intellectual property protection of these products, all sales are final. Once the PDF pattern has been emailed to you, no returns, exchanges, or refunds will be issued under any circumstances.

3. The Handmade Disclaimer

We take immense pride in our slow fashion approach. All our finished bags are 100% hand-crocheted. Please understand that slight variations in size, stitch tension, or minor imperfections are a natural part of the handmade process and are not considered defects. We do not process refunds or returns for these unique, handmade characteristics.

4. Damages and Issues

Please inspect your order upon reception. If your physical item is severely damaged in transit, or if you receive the wrong item, please contact us at wzhi55394@gmail.com within 48 hours of delivery. Include your order number and photos of the item/packaging so we can evaluate the issue and make it right.shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Need help? Contact us at wzhi55394@gmail.com for questions related to refunds and returns.